Terms and Conditions and AcePace Rules & Regulations

Student Responsibilities

Students must agree to abide by all AcePace T&C, regulations and policies and given to all students at time of enrolment. These are included in the Student Handbook, displayed on the AcePace website at https://www.acepacetraining.co.uk, and made available to students as required. They may be updated from time to time. A full list of documents containing AcePace’s relevant regulations and policies is available on request.

Students are required to:

  • Follow all College procedures for submission of work and deadlines
  • Abide by the College protocols & deadlines on academic standards and the avoidance of ‘unfair practice’ including plagiarism
  • Respect all College property, equipment and learning resources
  • Fulfil all financial obligations to the College as detailed below in Financial Regulations, Refunds and Transfers
  • Respect the College’s attendance requirements and be aware that failure to do so may have implications, including the requirement to retake elements of the course and pay the associated charges.

Will you need a job in dental surgery?

Yes, you will have 3 months’ time from the start of your course to find a placement. The AcePace Recruitment team will provide a list of Private Surgeries who are in touch with us for the last 4/5 years and looking for more Trainee Dental Nurses so you can contact them as a registered/approved student at AcePace.  AcePace will also supply weekly updates of vacancies to our students. You will be free to contact these vacancies to organise interviews by the way of contacting our admin team through email or phone call. Students who are unable to secure a placement within the first three months of starting the course will not be moved on to the National Diploma in Dental Nursing until they find a trainee dental nurse job.

We also provide Reference letter to the employee in case if you find a job at local practice.

Student Enrolment

All students will be enrolled on Introduction to Dental Nursing course and will be moved to National Diploma in Dental Nursing programme once they have secured a placement in a Dental Practice on a part or full-time basis.

Employment

AcePace does not guarantee employment to any student as a result of purchasing and attending any of its training courses. However, our recruitment team will, where possible, endeavour to assist students that attend courses to find suitable vacancies for potential employment opportunities. This will depend on suitability of the student to a client’s requirement, and whether or not there are any vacancies. AcePace reserve the right to select candidates for interviews with its clients or refuse to forward information regarding employment opportunities to any student who has purchased one or more of its courses. This applies to all courses run by AcePace Training. AcePace will supply weekly updates of vacancies to our students. You will be free to contact these vacancies to organise interviews by the way of our Job page located on our website. AcePace cannot be held responsible for its client’s requirements or selection criteria at any time.

Medical advice

You must be vaccinated against Hepatitis B and if possible provide evidence of Hepatitis B vaccination blood test results, to show that your anti body levels are high enough. You must also ensure that you are up to date with your tetanus booster and all childhood vaccinations before you start working in any dental practice.

Change of Tutors

AcePace Training reserves the right to change or replace tutors at short notice which may be due to unforeseen circumstances such as sickness and/or emergencies. AcePace Training do not guarantee the same tutor for an entire term of any course. In cases of unforeseen teacher absence AcePace Training will supply a substitute tutor/tutors for the period of the absence where enough notice was given which is 72 Hours. In cases where insufficient notice of an absence was given consultants of AcePace Training will make every reasonable effort to inform students of a lesson Cancelation via telephone calls and e-mails but cannot be held responsible for unreceived messages due to incorrect or eligible contact details which have been given to AcePace Training.

Refugees and Overseas students

AcePace Training cannot be held responsible for the failure of students to gain permission to study in the UK by the UK border agency. All students are solely responsible for attaining the correct information and permission to study in the UK ensuring that they obtain the correct visa before paying any part of their course fee. Please be aware that students must allow a reasonable amount of time in which to complete the record of experience document therefore no refunds will be given to any student who cancels a course on these grounds.

Failure to Attend Classes

It is in the student’s interests to attend all scheduled classes on this course. AcePace Training cannot be held responsible for information students have missed which was either given verbally in the class or in written form due to lateness or other personal problems that students may experience and as a result will not supply extra lesson time or handouts to any student who requests extra help for these reasons. It is the responsibility of the student to do extra reading and research for information that has been missed.

AcePace Training admin will record, monitor and report on the attendance of all students for all their timetabled classes.

Any absence will be considered unauthorized unless there is a valid reason and proof has been submitted.

Exam Fee

Exam fee – £485 plus admin fee of £100 will be charged at the point of candidate registration with NEBDN

College Rights and Responsibilities

  1. The College will adhere to and implement good practice in applying its regulations, and meet its responsibilities as defined by all relevant external accrediting and awarding bodies/organisations and as detailed in the College Code of Commitment, which can be found in the Student Handbook.
  2. The College reserves the right to assess applications and to offer admission or reject applications as it deems appropriate, in line with course entry requirements and best practice among educational institutions.
  3. The College reserves the right to alter dates, fees and any particulars in published materials (in prospectus, brochures, or on the website) without prior notice. Equally, the College reserves the right to vary, amend or introduce regulations, terms, policies and procedures without prior notice, within reason. This does not affect the statutory rights of students, as indicated below.
  4. For courses where the number of teaching hours are not specified by an awarding body, the College reserves the right to vary within reason the length of the course, the number and length of holiday periods and the days on which the course runs.
  5. The College accepts no legal liability in the cases of accidents, illness, loss or damage to personal effects or mail, or for any damages or accidents caused through negligence or otherwise of a third party.
  6. The College reserves the right to contract any third party to provide services, including enforcing any terms of this agreement, and to store and share with any parties as appropriate, students’ personal information, subject to the United Kingdom’s Data Protection Act 2010.
  7. The College reserves the right to conduct and provide its services from premises within reasonable commuting distance of its current campus.
  8. The College reserves the right to initiate the recovery of all outstanding fees or College property from its students, and action to achieve this may include legal action as appropriate.
  9. The College reserves the right to change a student’s fee status classification in the light of changes in relevant UK legislation, or where the student has withheld relevant information.
  10. The College reserves the right to make special arrangements to cover exceptional/extenuating circumstances, at the discretion of the College.
  11. AcePace Training has the right to terminate any of our offers or T&Cs without prior notice.
  12. All AcePace T&Cs and prices are subject to change.

Complain Policy

  • If a student is dissatisfied with either the course’s educational provision (other than the award of credit, a mark, or grade) or its support services, the following procedure must be followed.
  • Step 1: Speak to AcePace admin staff and raise your concern
  • Step 2: If you are still not satisfied then please put your complaint in writing to Hannah Huxley, Lead Tutor on Hannah@acepacetraining.co.uk. You will receive an acknowledgment report within 10 working days and the complaint will be dealt with within 28 working days.
  • The student should contact the Course Director concerned in writing and explain the nature and grounds of the complaint.
  • The course Director will acknowledge the complaint when received and resolve the complaint informally where possible, and record its outcome, where the issues raised by the student appear capable of effective and fair resolution by informal discussion with the student.
  • If it appears to the course Director that the complaint appears on the face of it to be unjustified, misconceived or vexatious the course Director may write to the student and invite withdrawal of the complaint on such basis with an indication that the complaint will only proceed to an investigation if the student responds in writing and requires the complaint to proceed.
  • In the event of a complaint proceeding formally, the course Director will consider the complaint in consultation with those concerned in the provision of the service e.g. the course tutor, internal assessor, programme manager or other service manager.
  • Where a complaint puts in question a matter of academic performance and/or professional judgment/reputation of the person who is the subject of the complaint he/she shall have a right to put their case to the course Director.
  • The course Director will provide the student with a provisional response in writing as soon as reasonable practicable, and in any case within four weeks of receiving the complaint. The student will be invited to comment in writing within seven days. The course Director will review the provisional response in the light of any observations communicated by the student and then finalize and provide the student with the written response itself within seven days of receiving any observations on the provisional response.
  • If the course Director decides that there is a basis for the complaint, the course Director will seek an equitable resolution of the issue.
  • If a student is expelled, a letter detailing the reasons will be sent to the student. The student will not be entitled to a refund of course fees paid. AcePace Training reserves the right to expel instantly any student contravening our gross misconduct policy.

  Financial Regulations, Refunds and Transfers

  1. Students must pay the full tuition fee for a specific course.
  2. Course fees for self-financed students may be paid by instalments in agreement with the College.
  3. The College reserves the right to make the following charges, at the rates detailed in College regulations as updated from time to time.
  4. All fees are due immediately and are non-refundable as provisioning of your service commences immediately.
  5. All payments must be in UK Pounds Sterling. If your cheque is returned by the bank as unpaid for any reason, or if your credit card declines you will be liable for administration charge of £25.
  6. All monthly instalments must be paid by a recurring method of payment and as per agreed payment terms. Failure to do so will result in contact from our Collections Department and an admin fee of £25 will be incurred each time a letter is issued.
  7. All charges payable by you for the services shall be due and payable in advance of our service provision. Charges are exclusive of VAT, except it says otherwise which shall be paid additionally by you at the rate prescribed by law on submission by us of a proper VAT invoice;
  8. You agree to pay all value-added taxes related to the service(s) provided to you hereunder. All sums due and payable that remain unpaid after any applicable due period herein will accrue a late charge of £10 per week or the maximum amount allowed by law, whichever is less.
  9. All payments must be made by the invoice date, failure to pay on time will result in a late payment penalty of £10 per day. Penalty can only be void in extenuating circumstances at management’s discretion.
  10. AcePace will not either partly or fully refund your course fee to you at any point that you decide to leave the training course. The only time that we would agree to refund the course fee is if we decide not to run or cancel the course. The deposit otherwise is non-refundable.
  11. Withdrawal request from the candidate – if at any point the student withdraws from the course he/she will be required to pay the whole course fee (if paying by instalment plan).
  12. In the event of non-payment of instalments where the instalment is more than 1 week overdue, AcePace will email to the student requesting a payment and detailing all overdue payments. A further 2 weeks will be granted to pay off the remaining overdue instalments. If no payment is received by the end of the extended period, the student will automatically be suspended from the course until fees are paid up to date. Please note that this can seriously affect your chances of completing the qualification.
  13. Please note: in the event that a student failed to make the overdue payment, the company will reserve the right to pass the outstanding debt to the debt recovery team and the student will lose the right to the interest free monthly payment option. The remaining applied full balance will be due for settlement immediately.

Successfully Achieving Qualification

To achieve the full qualification of National Diploma in dental nursing you will need to complete the process below; the student recognises that failure to complete any part of the process will result in failure in completing the programme and becoming a qualified dental nurse:

  1. Secure a placement as a trainee dental nurse within 3-4 months of commencements of your course and transfer to our National Diploma in Dental Nursing program.
  2. Attend a training course with a NEBDN approved centre and achieve at least 80% attendance.
  3. Find a work placement (paid or voluntary) ideally within the recommended time in order to complete the entire RoE portfolio within the deadline provided by the course provider.
  4. Complete all required practical and written RoE assignments and submit on or before the deadline fulfilling all the key competencies and experience following the guidelines set by the NEBDN.
  5. Holds a valid CPR or Basic Life Support certificate.
  6. Candidate is required to pass the course provider’s internal mock exam with a 70% pass rate. Failure to attend mock exam on the scheduled day will incur a fee of £75 to sit the mock exam and to resit if unsuccessful.
  7. Successfully pass both parts of the Diploma in dental nursing examination for dental nurses.

 

Re-sit /Transfer Policy

If you fail;
a) the theory part of the exam, or
b) Fail the practical, or
c) Fail to meet the NEBDN’s deadline for ROE application in order to complete the exam that they originally booked the course for or,
d) Fail to submit their ROE by the required AcePace’s completion deadline or,
e) Fail to hand in your examination application form by the deadline in order to sit the examination that you originally booked the course for, you will have 2 options below to renew or extend your support
f) Admin fee is £50.00

You can renew your support to the next available written or practical examination and will include access to the Revision Session. This renewal will not include further lessons before the next examination however will offer the required level of support.

The renewal cost for re-sitting the NEBDN Theory examination is £399.00, this is made up of £125 Exam Resit Fee plus £274 course renewal by AcePace Training. If you had to re-sit the OSCE practical examination is £599.00, this is made up of £300 Exam Resit Fee plus £249 course renewal with AcePace Training. These fees include your examination fees for the above exams. Please note that we also offer further revision OSCE classes as part of the renewal, in order for you to prepare for the OSCE examination.

These fees include your examination fees for the above exams.

                                           AcePace Training Fee Table Structure

Fees to Complete Roe and to Enter the Exam
Choices Re-join
 ROE support Class allocation & RoE support
1st Attempt £479 £900
2nd Attempt £429 £850
3rd Attempt £399 £800

 

Fees to Enter or Re-Enter the Exam
Choices Written OSCE
Internal External Internal External
1st Attempt £274 £325 £299 £349
2nd Attempt £260 £299 £290 £299
3rd Attempt £225 £249 £260 £285

*This can only be applied to students who have completed the RoE portfolio.

If a student wishes to transfer class between 1-2 months after the commencement of the course for the reason mentioned above, he/she will be required to pay £275 towards the admin transfer fee.

If a student wishes to transfer to another class between 2-6 months after commencement of the course for the reason mentioned above, he/she will be required to pay £525 towards the admin and transfer fee.

Student can defer their course for future date (only 1 year deferral period allowed) for any reason, this will be £675 towards the deferral and admin fee. This applies to any student whom wishes to postpone the course until the next 12 months.

AcePace Training the total course fee for National Diploma in Dental Nursing 2017 is £1299

Inc. VAT for the students who would like to start the course from the beginning.

*Transfer: This is when a student wishes to change to a different scheduled class, however has same exam date as their current group.

*Defer: This is when a student wishes to change to a different scheduled class and the exam date is different date to their current exam date.

Candidates must pass both parts of the examination within the 3 year validity period of the Record of Experience.

Deferment policy

AcePace has offered a deferment policy for our students that enable a student to defer from their original booking onto the next available course in our sequence of cohorts. This opportunity is looked at on a case by case basis and must be confirmed before the course start date and subject to availability. AcePace are unable to move students after their original course has begun. Please note that if a student is deferred to a later course enrolment, the course fees still need to be paid as per the original direct debit agreement in its entirety

Deferring an Exam

Any student that decides to defer their Theory exam will be subject to a £50 charge from the NEBDN in order to move the exam date. Once a student has applied for their ROE they are automatically assigned to the exam specified on the form, so any difference to this will incur the £50 charge. Please note that any extension fees to extend your course will be an additional cost to this, please refer to course handbook.

Please note that deferring your OSCE exam will be a different charge. Please contact the office for details.

Extending the course

When a student needs to extend their support period to cover them up until the next re-sit exams, this can be done at a discounted cost of £449.00 including vat. This will include Revision Sessions along with support and continuation of marking the EROE if required as well as full access to the College. Please note, this fee does not include the cost of the re-sit.

The Qualification Process

Full qualification of The Diploma in Dental Nursing is achieved by completing the process below;

  • The student recognises that failure to complete any part of the process will result in not successfully becoming qualified as a dental nurse.
  • Attend a course with an approved centre (AcePace Training is fully approved)
  • Find a work placement ideally within the recommended time in order to complete the entire record of experience document in time for our deadline.
  • Complete all required practical and written assignments from The Record of Experience and have them signed off by their GDC registered witness/dentist.
  • Successfully pass both parts of The Diploma in Dental Nursing Examination for Dental Nurses.

The Record of experience document is valid for 3 years maximum. Please be aware, it is not possible to give time spans on how long it will take each student to complete their individual record of experience documents. You can complete your Record of Experience even if you acquire part time work, however, this may delay your progress. The NEBDN guidelines suggest a minimum of 3 months (subject to change) in order to complete your ROE.

Record of Experience

There will be a charge of £60.00 for a copy of the record of experience which is a mandatory requirement by the NEBDN on securing employment as a trainee Dental Nurse.

During your Induction class you will be provided with both the date that you must to apply for your Record of Experience and also the date that it will need to be completed by.

Reminders of your deadlines will be sent to all students throughout the course duration via email.

All students are requested to upload work for the Record of Experience on a regular consistent basis and not just upload all in a short space of time. All work must be completed in Draft form and then sent to your appointed Moderator.

All Students must have a minimum of 6 months work on the ROE to comply with the NEBDN Standards. These will be not reminded by the AcePace Team during your course duration.

Policy for cancellations and refunds

AcePace will not either partly or fully refund your course fee to you at any point that you decide to leave the training course. The only time that we would agree to refund the course fee is if we decide not to run or cancel the course.

The deposit otherwise is non-refundable. Withdrawal request from the candidate – if at any point the student withdraws from the course he/she will be required to pay the whole course fee. (if paying by instalment plan).

Course fees will not be refunded where cancellations are received after or before the course commencement date, for whatever reason, no refund will be given. In addition, any balance of outstanding fees on the student’s account must be paid in full.

Refunds and Pregnancy

Where a candidate falls pregnant within 1 calendar month of the first lesson and this has been declared after the 5 working days cooling off period AcePace Training will refund 40% of any amount that have been paid up to the date of declaration of pregnancy to AcePace Training. The deposit is not refundable.

  1. Students are expected to attend the course they enrolled for from the start date applied for and of which they have been notified.
  2. The College reserves the right to exclude permanently any student who commits gross misconduct or a serious breach of College regulations. If such action is taken, the student will forfeit all fees or other payments made to the College.
  3. Students are financially liable for any damage that they may cause to AcePace’s property or equipment.
  4. Students are also required to abide by any additional course-specific regulations and policies which may be specified by AcePace Training.
  5. Late submission fees, assessment re-take fees and any other such charges.
  6. Students are entitled under the terms of this agreement to a refund of all or part of the fees paid in the following circumstances:
    Should the College be unable to offer an advertised course on the advertised start date, or within a reasonable period thereafter a full refund will be given
  7. No refund of fees paid will be given under the following circumstances:
    In cases of dishonesty, e.g. the non-disclosure to the College of information, the presentation of forged documents, any changes to documents seen by the College.
    b. If a student withdraws from their course before the course completion date.
  8. The Fees and Deposit is not refundable in any other case.

Failure to service monthly instalment plan

If you have chosen the Instalment Plan option, your monthly payment will be taken by direct debit after completing and agreeing to our direct debit mandate conditions.

On choosing the instalment option you agree to the above schedule of payments. The course fees are due in full even if you decide to withdraw from the course. Upon withdrawal, you are liable to pay 4 monthly instalments of £295.

In the event of non-payment of instalments where the instalment is more than 1 week overdue, AcePace will email to the student requesting a payment and detailing all overdue payments. A further 2 weeks will be granted to pay off the remaining overdue instalments. If no payment is received by the end of the extended period, the student will automatically be suspended from the course until fees are paid up to date. Please note that this can seriously affect your chances of completing the qualification.

Please note: In the event that a student failed to make the overdue payment, the company will reserve the right to pass the outstanding debt to the debt recovery team and the student will lose the right to the interest free monthly payment option. The remaining applied full balance will be due for settlement immediately.  

Plagiarism Policy

What does it mean?

When someone submits an assignment that contains work that is not his/her own, without indicating this (providing reference or acknowledging the source/s), then it is ‘plagiarism’ and this is an offence.

This includes:

  • Copying from the notes or essays of a fellow student.
  • Copying word-to-word directly from a text.
  • Copying a phrase or sentence.
  • Rephrasing the words from a source very closely.
  • Using downloaded information from the internet.
  • Copying or downloading figures, photographs, pictures or diagrams without acknowledging your sources
  • Copying from your own notes, on a text, tutorial, video or lecture, that contains direct quotations.

Although you are encouraged to show the results of your reading by referring to and quoting from works on your subject, copying from such sources without acknowledgement is deemed to be plagiarism and will not be accepted by the college.

This means that you must make it clear which words and ideas are yours and which have come from elsewhere, through the use of quotation marks as well as in-text citations.

What to do?

Where plagiarised material is included in assignments, tutors are likely to notice the shifts in style and may be aware of the source. Seek their advice on this early on in your study.

Why not to plagiarise?

You might do it due to lack of self-confidence or from a lack of understanding about the aims of the assessment and about what is required of you. Assignments provide a vehicle for assessing your performance during your training and contribute to your overall result. However, they also assist you in understanding your subject and aid your learning on the topic.

When you choose, and attempt to use the ideas and terms independently, you learn more thoroughly and develop your own writing style. You are likely to perform better in examinations if you have learned how to write your own reports.

You are denying yourself the benefit of this valuable learning strategy by submitting work that is not your own. Copying would be counter-productive to your goal of understanding the topic and to real achievement. Most students will not wish to take such a negative approach to studying, and AcePace does not tolerate it.

You are encouraged to collaborate with others in studying, but submitted work copied from or written jointly with others is not acceptable, unless collaboration is required in the assignment.

Therefore, you will be asked to acknowledge a statement to confirm that all portfolio/homework you have submitted is your own. Submitting work that has been done by someone else and persistent borrowing of other people’s work without citation are obvious instances of plagiarism and are regarded as cheating. Copying answers from social networking sites is cheating. Paying for work from other sources and submitting it as your own is also cheating. It gives one student an unfair advantage over others, that’s why it’s wrong. Passing on your assignments to others, with the knowledge that another student may copy the assignment will also lead to a penalty.

Actions:

If a case of plagiarism is proven, this is a serious offence and AcePace’s below disciplinary procedures will be followed:

  • Student will be suspended until further decision and be given verbal/written warning.
  • Student can be asked to resubmit whole or part of the assignment.

If a candidate fails to comply then below actions will be taken:

  • Student might be removed from the college.
  • Student might be reported to governing bodies.

All Students
Students are financially liable for any damage that they may cause to AcePace property or equipment.

AcePace QA Documents

The AcePace Rules, Regulations and Policies which relate to students can be found in the following documents:

  • Student Handbook
  • Students Complaints Procedures
  • Plagiarism and Unfair Practice Policy
  • Examination Entry and Assignment Submission Policy
  • Attendance Policy
  • Health and Safety Policy
  • Equal Opportunities Policy
  • Research Ethics Guidelines
  • Schedule of Fees and Charges
  • Fee and Refund Policy

Terms and Conditions and AcePace Rules & Regulations

Student Responsibilities

Students must agree to abide by all AcePace T&C, regulations and policies and given to all students at time of enrolment. These are included in the Student Handbook, displayed on the AcePace website at https://www.acepacetraining.co.uk, and made available to students as required. They may be updated from time to time. A full list of documents containing AcePace’s relevant regulations and policies is available on request.

Students are required to:

  • Follow all College procedures for submission of work and deadlines
  • Abide by the College protocols & deadlines on academic standards and the avoidance of ‘unfair practice’ including plagiarism
  • Respect all College property, equipment and learning resources
  • Fulfil all financial obligations to the College as detailed below in Financial Regulations, Refunds and Transfers
  • Respect the College’s attendance requirements and be aware that failure to do so may have implications, including the requirement to retake elements of the course and pay the associated charges.

Will you need a job in dental surgery?

Yes, you will have ¾ months’ time from the start of your course to find a placement. The AcePace Recruitment team will provide a list of Private Surgeries who are in touch with us for the last 4/5 years and looking for more Trainee Dental Nurses so you can contact them as a registered/approved student at AcePace.  AcePace will also supply weekly updates of vacancies to our students. You will be free to contact these vacancies to organise interviews by the way of contacting our admin team through email or phone call. Students who are unable to secure a placement within the first three months of starting the course will not be moved on to the CACHE Level 3 Diploma in the Principles and Practice of Dental Nursing until they find a trainee dental nurse job.

We also provide Reference letter to the employee in case if you find a job at local practice.

Student Enrolment

All students will be enrolled on Introduction to Dental Nursing course and will be moved to CACHE Level 3 Diploma in the Principles and Practice of Dental Nursing programme once they have secured a placement in a Dental Practice on a part or full time basis.

Learners must be working or on a practical placement to be able to show competence in both knowledge and skills. It is recommended that a minimum of 16 hours* per week be spent in a Real Clinical Work Environment

Employment

AcePace does not guarantee employment to any student as a result of purchasing and attending any of its training courses. However our recruitment team will, where possible, endeavour to assist students that attend courses to find suitable vacancies for potential employment opportunities. This will depend on suitability of the student to a client’s requirement, and whether or not there are any vacancies. AcePace reserves the right to select candidates for interviews with its clients or refuse to forward information regarding employment opportunities to any student who has purchased one or more of its courses. This applies to all courses run by AcePace Training. AcePace will supply weekly updates of vacancies to our students. You will be free to contact these vacancies to organise interviews by the way of our Job page located on our website. AcePace cannot be held responsible for its client’s requirements or selection criteria at any time.

Medical advice

You must be vaccinated against Hepatitis B and if possible provide evidence of Hepatitis B vaccination blood test results, to show that your anti body levels are high enough. You must also ensure that you are up to date with your tetanus booster and all childhood vaccinations before you start working in any dental practice.

A dental nurse, whether qualified and registered or a trainee, working in a clinical setting should not only be Hepatitis B vaccinated but must have clear proof of antibody titre to confirm that s/he is appropriately protected from the virus.

The reasons for this are:
■The individual must be protected themselves (to protect themselves and their partner/family).
■Without vaccination the dental nurse runs the risk of becoming infected with hepatitis which could then put patients at risk which would be entirely contrary to GDC ethical guidance.

You may also need to provide TB proof.

Change of Tutors

AcePace Training reserves the right to change or replace tutors at short notice which may be due to unforeseen circumstances such as sickness and/or emergencies. AcePace Training do not guarantee the same tutor for an entire term of any course. In cases of unforeseen teacher absence AcePace Training will supply a substitute tutor/tutors for the period of the absence where enough notice was given which is 72 Hours. In cases where insufficient notice of an absence was given consultants of AcePace Training will make every reasonable effort to inform students of a lesson Cancellation via telephone calls and e-mails but cannot be held responsible for unreceived messages due to incorrect or eligible contact details which have been given to AcePace Training.

Refugees and Overseas students

AcePace Training cannot be held responsible for the failure of students to gain permission to study in the UK by the UK border agency. All students are solely responsible for attaining the correct information and permission to study in the UK ensuring that they obtain the correct visa before paying any part of their course fee. Please be aware that students must allow a reasonable amount of time in which to complete portfolio therefore no refunds will be given to any student who cancels a course on these grounds.

Failure to Attend Classes

It is in the student’s interests to attend all scheduled classes on this course. AcePace Training cannot be held responsible for information students have missed which either was given verbally in the class or in written form due to lateness or other personal problems that students may experience and as a result will not supply extra lesson time or handouts to any student who requests extra help for these reasons. It is the responsibility of the student to do extra reading and research for information that has been missed.

AcePace Training admin will record, monitor and report on the attendance of all students for all their timetabled classes.

Any absence will be considered to be unauthorized unless there is a valid reason and proof has been submitted.

 

Exam Fee

Exam fee – £225 plus admin fee will be charged at the time for applying for examination to CACHE.

College Rights and Responsibilities

  1. The College will adhere to and implement good practice in applying its regulations, and meet its responsibilities as defined by all relevant external accrediting and awarding bodies/organisations and as detailed in the College Code of Commitment, which can be found in the Student Handbook.
  2. The College reserves the right to assess applications and to offer admission or reject applications as it deems appropriate, in line with course entry requirements and best practice among educational institutions.
  3. The College reserves the right to alter dates, fees and any particulars in published materials (in prospectus, brochures, or on the website) without prior notice. Equally, the College reserves the right to vary, amend or introduce regulations, terms, policies and procedures without prior notice, within reason. This does not affect the statutory rights of students, as indicated below.
  4. For courses where the number of teaching hours are not specified by an awarding body, the College reserves the right to vary within reason the length of the course, the number and length of holiday periods and the days on which the course runs.
  5. The College accepts no legal liability in the cases of accidents, illness, loss or damage to personal effects or mail, or for any damages or accidents caused through negligence or otherwise of a third party.
  6. The College reserves the right to contract any third party to provide services, including enforcing any terms of this agreement, and to store and share with any parties as appropriate, students’ personal information, subject to the United Kingdom’s Data Protection Act 2010.
  7. The College reserves the right to conduct and provide its services from premises within reasonable commuting distance of its current campus.
  8. The College reserves the right to initiate the recovery of all outstanding fees or College property from its students, and action to achieve this may include legal action as appropriate.
  9. The College reserves the right to change a student’s fee status classification in the light of changes in relevant UK legislation, or where the student has withheld relevant information.
  10. The College reserves the right to make special arrangements to cover exceptional/extenuating circumstances, at the discretion of the College.

 

Complain Policy

  • If a student is dissatisfied with either the course’s educational provision (other than the award of credit, a mark, or grade) or its support services, the following procedure must be followed.
  • Step 1: Speak to AcePace admin staff and raise your concern
  • Step 2: If you are still not satisfied then please put your complaint in writing to Hannah Huxley, Lead Tutor on Hannah@acepacetraining.co.uk. You will receive an acknowledgment report within 10 working days and the complaint will be dealt with within 28 working days.
  • The student should contact the Course Director concerned in writing and explain the nature and grounds of the complaint.
  • The course Director will acknowledge the complaint when received and resolve the complaint informally where possible, and record its outcome, where the issues raised by the student appear capable of effective and fair resolution by informal discussion with the student.
  • If it appears to the course Director that the complaint appears on the face of it to be unjustified, misconceived or vexatious the course Director may write to the student and invite withdrawal of the complaint on such basis with an indication that the complaint will only proceed to an investigation if the student responds in writing and requires the complaint to proceed.
  • In the event of a complaint proceeding formally, the course Director will consider the complaint in consultation with those concerned in the provision of the service e.g. the course tutor, internal assessor, programme manager or other service manager.
  • Where a complaint puts in question a matter of academic performance and/or professional judgment/reputation of the person who is the subject of the complaint he/she shall have a right to put their case to the course Director.
  • The course Director will provide the student with a provisional response in writing as soon as reasonable practicable, and in any case within four weeks of receiving the complaint. The student will be invited to comment in writing within seven days. The course Director will review the provisional response in the light of any observations communicated by the student and then finalize and provide the student with the written response itself within seven days of receiving any observations on the provisional response.
  • If the course Director decides that there is a basis for the complaint, the course Director will seek an equitable resolution of the issue.
  • If a student is expelled, a letter detailing the reasons will be sent to the student. The student will not be entitled to a refund of course fees paid. AcePace Training reserves the right to expel instantly any student contravening our gross misconduct policy.

 

Financial Regulations, Refunds and Transfers

  1. Students must pay the full tuition fee for a specific course.
  2. Course fees for self-financed students may be paid by instalments in agreement with the College.
  3. The College reserves the right to make the following charges, at the rates detailed in College regulations as updated from time to time.
  4. All fees are due immediately and are non-refundable as provisioning of your service commences immediately.
  5. All payments must be in UK Pounds Sterling. If your cheque is returned by the bank as unpaid for any reason, or if your credit card declines you will be liable for administration charge of £25.
  6. All monthly instalments must be paid by a recurring method of payment and as per agreed payment terms. Failure to do so will result in contact from our Collections Department and an admin fee of £25 will be incurred each time a letter is issued.
  7. All charges payable by you for the services shall be due and payable in advance of our service provision. Charges are exclusive of VAT, except it says otherwise which shall be paid additionally by you at the rate prescribed by law on submission by us of a proper VAT invoice;
  8. You agree to pay all value-added taxes related to the service(s) provided to you hereunder. All sums due and payable that remain unpaid after any applicable due period herein will accrue a late charge of £10 per week or the maximum amount allowed by law, whichever is less.
  9. AcePace will not either partly or fully refund your course fee to you at any point that you decide to leave the training course. The only time that we would agree to refund the course fee is if we decide not to run or cancel the course. The deposit otherwise is non-refundable.
  10. Withdrawal request from the candidate – if at any point the student withdraws from the course he/she will be required to pay the whole course fee. (if paying by instalment plan).
  11. In the event of non-payment of instalments where the instalment is more than 1 week overdue, AcePace will email to the student requesting a payment and detailing all overdue payments. A further 2 weeks will be granted to pay off the remaining overdue instalments. If no payment is received by the end of the extended period the student will automatically be suspended from the course until fees are paid up to date. Please note that this can seriously affect your chances of completing the qualification.
  12. Please note: In the event that a student failed to make the overdue payment, the company will reserve the right to pass the outstanding debt to the debt recovery team and the student will lose the right to the interest free monthly payment option. The remaining applied full balance

 

How is the qualification assessed? What are the observation requirements?

The qualification is assessed internally and externally.

  • Learners are internally assessed via various methods
  • Learners are also externally assessed through the two external assessment tests covering the underpinning knowledge across units DN 12 – 16. The format of the tests will be multiple choice questions and each paper will contain 50 marks with duration of 1 hour 30 minutes for each paper. These are not an open book assessment. They are a formative assessment using criterion referencing. Negative marking is not employed.

Observations:

For units which require observations to be undertaken, learners must have exposure to an appropriate breadth of procedures and patients (e.g. adults, children and young people, older people and those with special needs e.g. hearing and visual impairments, learning disabilities, mobility issues etc.). Learners should undertake each activity relating to patient care on sufficient occasions to enable them to develop the skills and the level of competency required to achieve the relevant skills learning outcomes/assessment criteria. Partially competent and not competent indicate that more experience or training is required.

It is the Centre’s/Assessor’s responsibility to ensure that learners are only signed off as competent when they can be assured that the learner has fully met each of the relevant skills. It is recommended that multiple methods of meeting skills criteria are recorded e.g. via reflective accounts/logs, professional discussions etc. to demonstrate consistency and competency.

All skills criteria within the qualification must be achieved.

Frequency of observations in practice by Assessors

Learners must be assessed in practice throughout the duration of the qualification which is usually 2 years or less depending on experience and the mode of delivery (e.g. standalone or via an apprenticeship). Assessors will observe learners in practice throughout the lifespan of the qualification, to include the beginning, middle and end of the qualification to ensure learners demonstrate consistency and so that support can be provided in a timely manner.

In addition, it is recommended that multiple methods of meeting skills criteria are recorded e.g. via reflective accounts/logs, professional discussions etc. to demonstrate consistency and competency.

Observation tracker templates

An observation tracker has been produced for each unit that contains skills assessment criteria. Each criterion the learner needs to achieve is given. The template gives the grades that can be awarded for the criteria, these are:

C = competent (learner meets the criteria satisfactory)

PC = partially competent (learner meets some of the criteria, but not all)

NC = not competent (leaner meets none of the criteria)

If a learner receives either a partially competent or not competent grade, the Assessor will give formative feedback to the learner to help them know how to improve. In addition, a second tracker template will need to be completed for those criteria that require additional observations for satisfactory completion. Once observations have been completed, the Assessor signs off the criteria as achieved.

It is recognised that each learner may not have the opportunity to work with all types of patient or the full range of learning outcomes. Should this be the case, the Assessor needs to ensure they have observed the learner satisfactorily undertaking the procedure on as broad a range of patients and learning outcomes as possible. Internal quality assurance from the Centre will be able to advise the Assessor on specific units and learner achievement on whether the breadth of patient type is sufficient for the observation.

There is no compensation between units or between observations and unit tasks within a unit.

  1. What assessment methods can be used to assess the units?

A recommended range of assessment methods has been identified for this qualification. This gives the opportunity for different learning styles and individual needs of learners to be taken into account.

Units DN 1 – 11 and unit UFAE are internally assessed, and units DN 12 – 16 are both internally and externally assessed.

Methods include:

  • *direct observation (by a qualified Assessor who is a GDC registrant and meets our assessment principles)
  • expert witness evidence
  • professional discussion
  • reflective accounts (Learner log or reflective diary)
  • written and pictorial information
  • Optional task set by us (for knowledge learning outcomes /underpinning knowledge for skills learning outcomes)
  • Oral questions and answers.

*Mandatory assessment method

How does expert witness evidence work as an assessment method?

Expert witness evidence can be used as an assessment method for units DN 5, 9 and 10.

It requires a signed supporting statement to be written by an expert witness, such as a registered professional (e.g. Dentist, dental nurses or dental hygienist), who has the opportunity to see the learner working in their workplace situations, and is able to confirm competencies demonstrated by the learner through written examples of observed practice noted against the assessment criteria listed on the ‘Expert Witness evidence statement’.

The learner will also be required to provide a supporting statement; this allows further detail to be included by the learner, which may provide opportunity for the learner to demonstrate underpinning knowledge and understanding.

This form of assessment maintains the gathering of witnessed performance evidence, where it would not be possible for an assessor to directly observe the learner’s practice.

The expert witness will have been approved by the centre but the evidence provided by the expert witness will be judged against the units’ assessment criteria by an assessor who is a GDC registrant and meets the assessment principles.

External assessment tests

  1. When can the two external assessment tests be taken?

Learners can be entered in for the two external multiple choice question (MCQ) tests once they have demonstrated achievement of all the learning outcomes and assessment criteria across the knowledge units DN 12 – 16.

The responsibility will remain with the tutor to prepare learners and only enter them for the two MCQ tests when learners have the requisite knowledge. There are 2 further opportunities for learners to re – sit each multiple choice question test.

In addition, each Centre will be subject to regular CACHE external quality assurance visits throughout the duration of the qualification, which will include reviewing Centre documentation to ensure all requisite learning has taken place and is evidenced before the Centre has entered a learner in for the two external assessment tests.

  1. What do the external assessment tests look like?

The external assessment consists of Multiple Choice Questions (MCQs) designed to test the knowledge of learners covered in units DN 12 – 16 inclusive. There will be two MCQ test papers, each individually graded. Once the learner has taken each test, the grades will be combined to give the learner their overall qualification grade of pass, merit or distinction.

  1. What is the format of the two external assessment tests?

Each learner has an individual login specific to their test sitting. The learner has a maximum of 90 minutes to complete the assessment. The system is timed and after 90 minutes the learner will be locked out. There are time warnings at intervals to alert the learner to the amount of time they have remaining. The learner has a timed slot and the assessment must be taken in one sitting.

The assessments must be taken under examination conditions that is, an invigilator must be present to unlock the test and remain with the learner whilst they complete the test(s). The learner is unaware if the responses they have entered are correct or incorrect at the time they sit the assessment.

  1. Where are the external assessment tests taken?

The two external assessment tests are online, remotely accessed tests undertaken at the Centre. The tests are on demand, allowing Centres the flexibility of choosing the date and time for submitting learners for their tests. The period of notice that Centres must give for online tests is 24 hours, although 48 hours is recommended.

  1. Do the two external assessment tests have to be taken one after the other?

It is at the Centre’s discretion whether they wish to enter learners in for one or both tests. The centre may wish to enter the learner in for one test, gain their result and then enter the learner in for the next one. Alternatively, both tests can be ta ken one after the other on the same day.

  1. Can learners review questions in the external assessment tests?

Learners are able to review questions and revise their responses at any time during the test. They may also ‘flag’ a question and return to it at a later stage however, their overall time to complete the assessment is 90 minutes (for each test).

The MCQ tests are compiled and go through an audit process of revision and scrutiny to ensure that no questions provide information that would enable learners to achieve the correct answer in earlier or subsequent questions.

The test papers rotate at a learner level. The learner is identified by their unique CACHE PIN and a different paper is allocated against the unique PIN so in effect, each learner receives a unique test paper. Test paper rotation is random through the electronic system and there is no opportunity for learners to be presented with the same question twice. This mechanism is designed to minimise the risk of learners sharing responses.

  1. How are the external assessment tests marked?

The online assessments are electronically marked. A mark of 60 per cent is required for the learner to achieve a pass in each test.

  1. When will the results be issued for the external assessment tests?

The results will be confirmed and issued within 10 working days of the exam date.

  1. Are there any re-sit opportunities for the two external assessment tests?

Learners are permitted to re – sit each assessment test twice more either because they failed or to improve their grade.

  1. If a learner refers on an external assessment test is there any specific feedback that is provided to the Centre?

Once the results have been released (available to centres after 10 working days) the Centre can obtain a breakdown report (in Surpass). The information in the report will not go down to question level but will be related to the learning outcome/assessment criteria, which can then be linked to a particular unit. This will help Tutors ascertain where more learning is required by the learner.

 

Continuation Policy

AcePace has a strict policy in regard to students finding employment within a Dental Surgery whilst studying on the course. All students must be in a Dental Placement within 4 months of the first scheduled lesson or in accordance to the deadline stated in your student timetable.  As an example, if a class starts on the 25th March, a student must be in employment no later than the 25th July.

Failure to find employment within this timeframe will result in students not being able to complete their portfolios.

In the unlikely event that a student does not find employment within the 4 month period or the deadline stated in your student timetable, they will have the option of paying a one off continuation fee of as per below in order to continue the qualification and complete their portfolio. This will include additional classroom sessions and support for 6 – 12 months depending on how long it takes to finish the portfolio.

The continuation fee is only available to students who have not found employment within the 4 month period or the deadline stated in your student timetable.

Support Fees to Complete Portfolio 6 – 12 months

 

Choices Portfolio
1st Attempt £699
2nd Attempt £649
3rd Attempt £599

 

Re-sit /Transfer Policy

Exam applications will not be forwarded to the examination board if they don’t meet the following conditions:

  1. Examination, administration fees have been paid and your dues are clear & settled.
  2. The student has attended 80 percent of the scheduled lessons.
  3. The student holds a valid current CPR or Basic Life Support certificate.
  4. The student has met all the agreed deadlines.
  5. The student’s internal mock exam result shows progressive understanding of the syllabus.

 

These fees include your examination fees for the above exams.

Students who have successfully completed the portfolio but feel they are not prepared to take the examination or do not meet the requirements to enter the examination can renew their support for either three, six or nine months. This renewal will not include further lessons before the next examination however we will offer the required level of support. Refer to Table i

This is excluding the exam fee payable to CACHE.

The renewal cost for re-sitting the examination is £374.00 for the first attempt, this includes course renewal by AcePace Training. The cost for resitting the examination for second attempt is £399. This is made up of £374 AcePace Training renewal fee and £25 exam resit fee. Please note that we only extend this for 3 months if you are still not ready for exam then the above course fees will be payable again. Refer to Table 10 f) ii

Candidates must pass both parts of the examination within 2 attempts.

 AcePace Training Fee Table Structure

 

i)       Fees to extend examination  
Choices                               MCQ  
3 months 6 months 9 months
1st Attempt £375 £450 £525
2nd Attempt £325 £400 £475
3rd Attempt N/A N/A N/A

 

ii) Fees to Re-Enter the Final Exam (3 months extension)
Choices MCQ
1st Attempt £374
2nd Attempt £399
3rd Attempt N/A

*This can only be applied to students who have failed their exam and its incl. exam fees.

 

Deferment policy

AcePace has offered a deferment policy for our students that enable a student to defer from their original booking onto the next available course in our sequence of cohorts. This opportunity is looked at on a case by case basis and must be confirmed before the course start date and subject to availability. AcePace are unable to move students after their original course has begun. Please note that if a student is deferred to a later course enrolment, the course fees still need to be paid as per the original direct debit agreement in its entirety.

 

Changing/Transferring or Deferring Class

 A student may be allowed to move to a different class, which has started within 1 month of the original class they were assigned to on the following conditions:

  • Newly found employment specifically in a dental practice which will prevent the student from attending their class or, in an event of bereavement of an immediate family member or extreme financial difficulty when this falls within the first month of commencement of the course.
  • Possibility of moving to another class also depends upon the available room in another class that started within a month of the original class. (Please note: only 1 transfer permitted per student).

If a student wishes to transfer class between 1-2 months after the commencement of the course for the reason mentioned above, he/she will be required to pay £295+ VAT towards the admin and transfer fee.

If a student wishes to transfer to another class between 2-6 months after commencement of the course for the reason mentioned above, he/she will be required to pay £625+ VAT towards the admin and transfer fee.

Student can defer their course for future date (only 1 year deferral period allowed) for any reason, this will be £775+ VAT towards the deferral and admin fee. This applies to any student whom wishes to postpone the course until the next 12 months.

AcePace Training’s total course fee for the Diploma in the Principles and Practice of Dental Nursing (QCF) 2018 is £1499 Inc. exam fees for the students who would like to start the course from the beginning.

*Transfer: This is when a student wishes to change to a different scheduled class, however has same exam date as their current group.

*Defer: This is when a student wishes to change to a different scheduled class and the exam date is different date to their current exam date.

CACHE Examination Fees

All students should be aware that the CACHE charge £225.00 to all applicants wishing to sit the Diploma exam. This examination fee should be submitted to AcePace Training Ltd along with your Candidate registration form, if this is not included in your tuition fees already.

 Note: We do charge £70.00 for admin fee/processing fee to process this payment on your behalf.
Candidates must pass both parts of the examination within 2 attempts.

Class Size

All students should be aware that in the unlikely event that a specific class is experiencing exceptionally low attendance levels on a regular basis, the class maybe combined with another class which maybe at a different time. Students will be informed in advance of any such change. Student’s views on the matter will be taken into consideration before a final decision is made.

The Qualification Process

Full qualification of The Diploma in Dental Nursing is achieved by completing the process below;

  • The student recognises that failure to complete any part of the process will result in not successfully becoming qualified as a dental nurse.
  • Attend a course with an approved centre (AcePace Training is fully approved)
  • Find a work placement ideally within the recommended time in order to complete the portfolio.
  • Successfully pass both parts of The Diploma in Dental Nursing Examination for Dental Nurses.

Identification Badge & Safety at work policy

 It is a requirement of the GDC that learners (Trainee Dental Nurses) must be easily identifiable from registered Dental Nurses in the work setting. This is required so that patients are aware that a trainee Dental Nurse may be working with one of the clinicians (Dentists, Hygienists or Dental Therapists). An example of how this could be made clear is by the learner wearing a name badge in the workplace with the title on the badge reading ‘student/trainee Dental Nurse’.

 All students on the Dental Nursing course will be issued a Trainee Dental Nurse badge at a refundable fee of £15. The badge must be returned in a good condition at the end of the course in order to claim the deposit of £15. If the badge is lost or stolen, this will incur a replacement fee of £15.

The above is requirements of our identification within the workplace policy.

Who can quality assure placements?

To confirm suitability of placements, AcePace will ensure that placements are quality assured by dental registrants.

 

Exam Policy

Exam applications will be forwarded to the examination board for acceptance on the following conditions:

  1. Examination, administration fees have been paid and your all dues are clear & settled.
  2. The student has 80 percent of the scheduled lessons.
  3. The student holds a valid current CPR or Basic Life Support certificate.
  4. The student has met all the agreed deadlines.
  5. The student’s internal mock exam result shows progressive understanding of the syllabus.

 

Note: We do charge GBP 70.00 for admin fee to process this payment on your behalf.

Policy for cancellations and refunds

AcePace will not either partly or fully refund your course fee to you at any point that you decide to leave the training course. The only time that we would agree to refund the course fee is if we decide not to run or cancel the course.

The deposit otherwise is non-refundable. Withdrawal request from the candidate – if at any point the student withdraws from the course he/she will be required to pay the whole course fee (if paying by instalment plan).

Course fees will not be refunded where cancellations are received after or before the course commencement date, for whatever reason, no refund will be given. In addition, any balance of outstanding fees on the student’s account must be paid in full.

Refunds and Pregnancy

Where a candidate falls pregnant within 1 calendar month of the first lesson and this has been declared after the 5 working days cooling off period AcePace Training will refund 40% of any amount that have been paid up to the date of declaration of pregnancy to AcePace Training. The deposit is not refundable.

  1. Students are expected to attend the course they enrolled for from the start date applied for and of which they have been notified.
  2. The College reserves the right to exclude permanently any student who commits gross misconduct or a serious breach of College regulations. If such action is taken, the student will forfeit all fees or other payments made to the College.
  3. Students are financially liable for any damage that they may cause to AcePace’s property or equipment.
  4. Students are also required to abide by any additional course-specific regulations and policies which may be specified by AcePace Training.
  5. Late submission fees, assessment re-take fees and any other such charges.
  6. Students are entitled under the terms of this agreement to a refund of all or part of the fees paid in the following circumstances:
    Should the College be unable to offer an advertised course on the advertised start date, or within a reasonable period thereafter a full refund will be given
  7. No refund of fees paid will be given under the following circumstances:
    In cases of dishonesty, e.g. the non-disclosure to the College of information, the presentation of forged documents, any changes to documents seen by the College.
    b. If a student withdraws from their course before the course completion date.
  8. The Fees and Deposit in not refundable in any other case.

 

Failure to service monthly instalment plan

If you have chosen the Instalment Plan option, your monthly payment will be taken by direct debit after completing and agreeing to our direct debit mandate conditions.

On choosing the instalment option you agree to the above schedule of payments. The course fees are due in full even if you decide to withdraw from the course. Upon withdrawal, you are liable to pay as per their agreed monthly instalments plan.

In the event of non-payment of instalments where the instalment is more than 1 week overdue, AcePace will email to the student requesting a payment and detailing all overdue payments. A further 2 weeks will be granted to pay off the remaining overdue instalments. If no payment is received by the end of the extended period the student will automatically be suspended from the course until fees are paid up to date. Please note that this can seriously affect your chances of completing the qualification.

Please note: In the event that a student failed to make the overdue payment, the company will reserve the right to pass the outstanding debt to the debt recovery team and the student will lose the right to the interest free monthly payment option. The remaining applied full balance will be due for settlement immediately.  

 

Plagiarism Policy

What does it mean?

When someone submits an assignment that contains work that is not his/her own, without indicating this (providing reference or acknowledging the source/s), then it is ‘plagiarism’ and this is an offence.

This includes:

  • Copying from the notes or essays of a fellow student.
  • Copying word-to-word directly from a text.
  • Copying a phrase or sentence.
  • Rephrasing the words from a source very closely.
  • Using downloaded information from the internet.
  • Copying or downloading figures, photographs, pictures or diagrams without acknowledging your sources
  • Copying from your own notes, on a text, tutorial, video or lecture, that contains direct quotations.

Although you are encouraged to show the results of your reading by referring to and quoting from works on your subject, copying from such sources without acknowledgement is deemed to be plagiarism and will not be accepted by the college.

This means that you must make it clear which words and ideas are yours and which have come from elsewhere, through the use of quotation marks as well as in-text citations.

 

What to do?

Where plagiarised material is included in assignments, tutors are likely to notice the shifts in style and may be aware of the source. Seek their advice on this early on in your study.

Why not to plagiarise?

You might do it due to lack of self-confidence or from a lack of understanding about the aims of the assessment and about what is required of you. Assignments provide a vehicle for assessing your performance during your training and contribute to your overall result. However, they also assist you in understanding your subject and aid your learning on the topic.

When you choose, and attempt to use the ideas and terms independently, you learn more thoroughly and develop your own writing style. You are likely to perform better in examinations if you have learned how to write your own reports.

You are denying yourself the benefit of this valuable learning strategy by submitting work that is not your own. Copying would be counter-productive to your goal of understanding the topic and to real achievement. Most students will not wish to take such a negative approach to studying, and AcePace does not tolerate it.

You are encouraged to collaborate with others in studying, but submitted work copied from or written jointly with others is not acceptable, unless collaboration is required in the assignment.

Therefore, you will be asked to acknowledge a statement to confirm that all portfolio/homework you have submitted is your own. Submitting work that has been done by someone else and persistent borrowing of other people’s work without citation are obvious instances of plagiarism and are regarded as cheating. Copying answers from social networking sites is cheating. Paying for work from other sources and submitting it as your own is also cheating. It gives one student an unfair advantage over others, that’s why it’s wrong. Passing on your assignments to others, with the knowledge that another student may copy the assignment will also lead to a penalty.

 

Actions:

If a case of plagiarism is proven, this is a serious offence and AcePace’s below disciplinary procedures will be followed:

  • Student will be suspended until further decision and be given verbal/written warning.
  • Student can be asked to resubmit whole or part of the assignment.

If a candidate fails to comply then below actions will be taken:

  • Student might be removed from the college.
  • Student might be reported to governing bodies.

 

All Students
Students are financially liable for any damage that they may cause to AcePace property or equipment.

 

AcePace QA Documents

The AcePace Rules, Regulations and Policies which relate to students can be found in the following documents:

  • Student Handbook
  • Students Complaints Procedures
  • Plagiarism and Unfair Practice Policy
  • Examination Entry and Assignment Submission Policy
  • Attendance Policy
  • Health and Safety Policy
  • Equal Opportunities Policy
  • Research Ethics Guidelines
  • Schedule of Fees and Charges
  • Fee and Refund Policy

NO REFUNDS WILL BE ISSUED IF THE CANDIDATE DOES NOT QUALIFY FOR THE TRAINING COURSE THEY HAVE APPLIED TO.

  1. FEES AND REFUNDS
    1. Deposits are non-refundable and will contribute towards the course fee. Deposits of £299 will secure a position on the course.
    2. The full course fees are expected to be paid 10 calendar days prior to the course start date. Failure to complete payment by this time will result in forfeiture of the deposit.
    3. Candidates may speak with the Registration Office if alternate arrangements for payment are necessary. All cases will be dealt with on a case-by-case basis and all decisions made by the Registration Office will be final. Failing to make payments as scheduled will result in forfeiture of all payments made.
    4. Failing to attend the course for any reason, except the unlikely event the course being cancelled by us, will not entitle the Candidate to access to a course at a later date nor to refunds of the course fees or deposits paid to us.
    5. In the event of the course being cancelled by us, all Candidates will be given alternate course dates, subject to availability.
    6. Candidates will not be accepted if they have not completed payments by the course start date.
    7. Change of course date is accepted if:
      1. Full payment for the course has been received;
      2. A written notice is received 10 calendar days prior to the course start date.
      3. The Candidate has not changed date previously.
    8. Course fees will not be refunded if the course is interrupted or cancelled due to an act of God or terrorist act.
    9. All course fees & deposits paid are non-transferable.

 

  1. ATTENDANCE, ASSESSMENT & ACHIEVEMENT
    1. All Candidates are required to have 100% attendance for all theory classes, practical sessions and assessments; as all classes build on previous knowledge provided, any absences will result in immediate expulsion from the course.
    2. Classes will begin promptly at the published times regardless of whether all Candidates are present.
    3. Latecomers may be requested to wait outside until a suitable break in teaching before entering a class. Teachers are not responsible for repeating missed work.
    4. Class hours may be varied at the Training Centre’s discretion, without prior notice.
    5. Paying and attending a course fully does not guarantee or qualification, diploma or certificate of achievement. Awards of Achievement are gained by successfully completing all assessments, marked by various awarding bodies.
    6. Time off for any reason is not recommended. If any unavoidable absences’, such as medical appointments, Weddings, Holidays (religious or otherwise) etc, are likely to occur during the course they must be discussed and agreed with the Registration Office before application.

 

  1. GENERAL
    1. Video cameras are not permitted during the course due to health and safety and copyright infringement. Audio recording equipment may be permitted by specific arrangements.
    2. All Candidates are required to dress smartly i.e. shirt/blouse, trousers/skirts. During practical sessions, Candidates will be provided with tunics. Hair is to be kept neat and tied up during practical work.

 

Complain Policy

  • If a student is dissatisfied with either the course’s educational provision (other than the award of credit, a mark, or grade) or its support services, the following procedure must be followed.
  • Step 1: Speak to AcePace admin staff and raise your concern
  • Step 2: If you are still not satisfied then please put your complaint in writing to Hannah Huxley, Lead Tutor on Hannah@acepacetraining.co.uk. You will receive an acknowledgment report within 10 working days and the complaint will be dealt with within 28 working days.
  • The student should contact the Course Director concerned in writing and explain the nature and grounds of the complaint.
  • The course Director will acknowledge the complaint when received and resolve the complaint informally where possible, and record its outcome, where the issues raised by the student appear capable of effective and fair resolution by informal discussion with the student.
  • If it appears to the course Director that the complaint appears on the face of it to be unjustified, misconceived or vexatious the course Director may write to the student and invite withdrawal of the complaint on such basis with an indication that the complaint will only proceed to an investigation if the student responds in writing and requires the complaint to proceed.
  • In the event of a complaint proceeding formally, the course Director will consider the complaint in consultation with those concerned in the provision of the service e.g. the course tutor, internal assessor, programme manager or other service manager.
  • Where a complaint puts in question a matter of academic performance and/or professional judgment/reputation of the person who is the subject of the complaint he/she shall have a right to put their case to the course Director.
  • The course Director will provide the student with a provisional response in writing as soon as reasonably practicable, and in any case within four weeks of receiving the complaint. The student will be invited to comment in writing within seven days. The course Director will review the provisional response in the light of any observations communicated by the student and then finalize and provide the student with the written response itself within seven days of receiving any observations on the provisional response.
  • If the course Director decides that there is a basis for the complaint, the course Director will seek an equitable resolution of the issue.
  • If a student is expelled, a letter detailing the reasons will be sent to the student. The student will not be entitled to a refund of course fees paid. AcePace Training reserves the right to expel instantly any student contravening our gross misconduct policy.
  1. No allowance for lateness or absenteeism will be made except with prior consent of the Training Centre.
  2. The Training Centre, nor the individual teachers are responsible to provide additional teaching hours for Candidates to “catch up” on work missed due to absence or lateness, for any reason.
  3. All course fees are subject to change without prior notice.
  4. Employer’s guarantee – it is our continued policy in the case of any Candidate who is employed or sponsored by any other organisation, not to openly or directly solicit that Candidate for the purposes of employment, whilst that Candidate is attending the Training Centre course.
  5. Candidates must be English speaking and have good understanding of both written and spoken English.
  6. Minimum age requirement is 18 years of age.
  7. Candidates failing to complete their assignments, practical assessments etc. during the terms of their course will be charged by the hour of any further teaching/supervision/assessment. These sessions will be at the convenience of the Training Centre. Check with the Registration Office for the current rates.

 

  1. DISCIPLINARY
    1. If any Candidate behaves improperly on the Training Centre premises including any form of cheating during an assessment/exam, damages or removes any equipment belonging to the Centre will be asked to leave immediately.